How does the flat rate guide work?
We don't charge an hourly rate like a plumber or electrician. Instead we use a national flat rate guide which is a standard in the industry. It is called "The Original Blue Book Major Appliance Job Rate Guide - Online Version". This allows us to quote you an exact price, up front, after diagnosis, before any work is performed.
Our service charge is $125* plus tax and this includes our trip to your home and the diagnosis of your problem. After the diagnosis is completed you will receive an exact price quote and that will be the final price. If you decide to complete the repair the service charge is included as a component of that price, it's already been factored in. The total price is calculated as service charge + parts + labor.
Are your repairs guaranteed?
All of our repairs are backed by a ONE YEAR guarantee on parts and labor. For residential machines used in commerical settings the guarantee is 6 months.
What types of payment do you accept?
We accept cash, check or credit/debit cards. We will process your card payment on the spot using Square. We do not store your card numbers.
We do not use an invoicing service so we request that payment is made when the job is complete. To make that as convenient as possible we accept cash, checks, credit cards and debit cards.
Can you quote me a price over the phone?
Diagnosis is something that can only be done in person, and diagnosis is the first step in determining the price of a repair. There are far too many variables to be able to give an accurate diagnosis or price over the phone. We want to be sure we are giving you 100% accurate information and for this reason it is our policy to only quote a price once one of our technicians has diagnosed your problem in person.
Do you sell new or used appliances?
Although our focus is appliance repair we do sell new appliances as a convenience for our customers who decide not to repair their appliance or if their appliance is beyond repair. We do not sell used appliances.
If you have any questions that haven't been answered please call us at 516-561-0523.
* Premium brands have a service charge of $149 plus tax, stackable washer/dryer combos, apartment buildings and certain geographical locations have a service charge of $125 + tax. Some high rise buildings may have an addtional surcharge.